WE ARE NOW OPEN LIMITED HOURS FOR SAFE SHOPPING! TUES & THUR 11-3 FRI & SAT 11-3 & 5-8 and SUN 10-3

RETURNS, SHIPPING & PRIVACY POLICY

MAST now offers free returns and exchanges on any full price item, excluding face masks and custom orders.

MAST will exchange or reimburse product within 10 days of the ship date.  All goods must be returned in perfect, unused condition along with a copy of your initial invoice. We require that you email us before sending back any returns.

Please email info@ilovemast.com.

Please include the following in your email:
- Name and Address
- Order #
- Short Description of reason of RETURN…OR
- Style/Color/Size of what you would like to EXCHANGE

**Custom orders are not eligible for return/exchange.
**International orders are not eligible for return/exchange.

REFUNDS

Refunds are processed within 14 days of return. Funds are credited back using the customer’s original method of payment.

SALE ITEMS

All sale items are final sale, this is held without exception. We advise that you do not order sale items if you are a first-time customer or are unsure of sizing. Please contact info@ilovemast.com. for questions regarding sizing before purchasing.

No exchanges or refunds will be permitted on discounted items. This includes any and all items purchased for less than the full retail selling price. Vintage and sample sale items are sold in as-is condition. Any damages will be noted in the description/photo of the item and will be reflected in the price

Discounts and sale prices are not retroactive, may not be applied to previous purchases, and will be honored only while the sale is active. All undergarments are final sale and may not be exchanged for returned.

LOCAL PICK-UP

We are offering in-store pick up for orders placed online.  To help ensure a contact free pick-up, we will carefully pack your order up and have it ready for you during our pick-up hours.  You will be met at the front door and be handed your packaged items and we will be wearing a mask. Please be mindful of social distancing should other customers arrive at the same time, thank you.  If you would like to come in then to see an item in person, please be advised you will need to have a mask.

Our pick up hours are currently Tuesday and Friday from 11am-2pm

Make your order online and choose in store pickup as your shipping option.  Otherwise, we continue to offer free standard domestic shipping.

PS If you are using any Express pay such as Apple Pay, Google Pay, Amazon Pay or PayPal the system will not allow you to choose LOCAL PICK-UP as an option, sorry. This is a Shopify platform rule we cannot override, unfortunately.

SHIPPING

All domestic shipping will be done within 1-5 business days of ordering.

Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second-day delivery you will be given the option of making these selections on our checkout page. Orders are processed and shipped within 24 hours of purchase.

For International shipments // Shipping rates will vary according to package size, weight and final destination between the two shipping providers. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.

Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If you do not receive a confirmation of your order, please email us at info@ilovemast.com. Note: Any shipment being delivered outside of the US may be subject to duties, customs and local tax charges. These costs will not be included in your order total. You are liable for any of these fees and payment may be necessary to release your shipment.

PRIVACY POLICY

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to Mail Chimp Abuse Desk for review.

Unsubscribe // Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the unsubscribe or Update Profile links at the end of any email. If you have any issues finding or using this link, please inform us by contacting info@ilovemast.com.

How We Protect Your Privacy // We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage // We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law.

Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. Use of Web Beacons When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL). Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software. Privacy Policy Changes This policy was created on March 2008 and updated on May 2018.

Please reach out if you have any questions or concerns about any of the above information.

 

Thanks!!

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