MAST now offers free returns and exchanges on any full price item, excluding face masks and custom orders.
MAST will exchange or reimburse product within 10 days of the ship date. All goods must be returned in perfect, unused condition along with a copy of your initial invoice. We require that you email us before sending back any returns.
Please email email@example.com.
Please include the following in your email:
- Name and Address
- Order #
- Short Description of reason of RETURN…OR
- Style/Color/Size of what you would like to EXCHANGE
**Custom orders are not eligible for return/exchange.
**International orders are not eligible for return/exchange.
Refunds are processed within 14 days of return. Funds are credited back using the customer’s original method of payment.
All sale items are final sale, this is held without exception. We advise that you do not order sale items if you are a first-time customer or are unsure of sizing. Please contact firstname.lastname@example.org. for questions regarding sizing before purchasing.
No exchanges or refunds will be permitted on discounted items. This includes any and all items purchased for less than the full retail selling price. Vintage and sample sale items are sold in as-is condition. Any damages will be noted in the description/photo of the item and will be reflected in the price
Discounts and sale prices are not retroactive, may not be applied to previous purchases, and will be honored only while the sale is active. All undergarments are final sale and may not be exchanged for returned.
We are offering in-store pick up for orders placed online. To help ensure a contact free pick-up, we will carefully pack your order up and have it ready for you during our pick-up hours. You will be met at the front door and be handed your packaged items and we will be wearing a mask. Please be mindful of social distancing should other customers arrive at the same time, thank you. If you would like to come in then to see an item in person, please be advised you will need to have a mask.
Our pick up hours are currently Tuesday and Friday from 11am-2pm.
Make your order online and choose in store pickup as your shipping option. Otherwise, we continue to offer free standard domestic shipping.
PS If you are using any Express pay such as Apple Pay, Google Pay, Amazon Pay or PayPal the system will not allow you to choose LOCAL PICK-UP as an option, sorry. This is a Shopify platform rule we cannot override, unfortunately.
All domestic shipping will be done within 1-5 business days of ordering.
Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second-day delivery you will be given the option of making these selections on our checkout page. Orders are processed and shipped within 24 hours of purchase.
For International shipments // Shipping rates will vary according to package size, weight and final destination between the two shipping providers. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
If you do not receive a confirmation of your order, please email us at email@example.com. Note: Any shipment being delivered outside of the US may be subject to duties, customs and local tax charges. These costs will not be included in your order total. You are liable for any of these fees and payment may be necessary to release your shipment.
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How We Protect Your Privacy // We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage // We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law.
Please reach out if you have any questions or concerns about any of the above information.