MAST now offers free returns and exchanges on any full price item.
MAST will exchange or reimburse product within 14 days of the ship date. All goods must be returned in perfect, unused condition along with a copy of your initial invoice. All hang-tags and labels must remain on garment. We require that you email us so that we can issue an Exchange or Return Authorization Number.
Please email firstname.lastname@example.org.
Please include the following in your email:
- Name and Address
- Order #
- Short Description of reason of RETURN…OR
- Style/Color/Size of what you would like to EXCHANGE
**International orders are not eligible for return/exchange.
Refunds are processed within 14 days of return. Funds are credited back using the customer’s original method of payment.
All sale items are final sale, this is held without exception. We advise that you do not order sale items if you are a first-time customer or are unsure of sizing. Please contact email@example.com. for questions regarding sizing before purchasing.
No exchanges or refunds will be permitted on discounted items. This includes any and all items purchased for less than the full retail selling price. Vintage and sample sale items are sold in as-is condition. Any damages will be noted in the description/photo of the item and will be reflected in the price
Discounts and sale prices are not retroactive, may not be applied to previous purchases, and will be honored only while the sale is active. All undergarments are final sale and may not be exchanged for returned.
All domestic shipping is done via USPS and gets delivered within 1-5 business days, depending on selected service.
Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second-day delivery you will be given the option of making these selections on our checkout page. Orders are processed and shipped within 24 hours of purchase.
For International shipments, we use USPS and DHL Worldwide who provide customs clearance and door-to-door delivery service within 6 -10 business days . Shipping rates will vary according to package size, weight and final destination between the two shipping providers. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
* USPS Priority Express - Overnight Delivery* * USPS First -Class / Priority Mail - Delivery in 1 - 3 business days* * USPS International Mail - Delivery in 6 - 10 business days* * WYND Same-Day - delivery within 1-3 hours* (order must be placed by or before 3pm to receive same day shipment for local Brooklyn and Manhattan residents only) * DHL International - 7 -10 Business days * * Assuming inventory availability * In-Store Pickup ** In-store pickup orders must be picked up within 5 days after the purchase date with presentation of valid ID, Card Used, AND confirmation email. If not picked up within 5 days, your order will be canceled and you will be charged a $5 holding / restocking fee. Same 14-day return policy applies to in-store pickup orders.
If you do not receive a confirmation of your order, please email us at firstname.lastname@example.org. Note: Any shipment being delivered outside of the US may be subject to duties, customs and local tax charges. These costs will not be included in your order total. You are liable for any of these fees and payment may be necessary to release your shipment.
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